Frequently Asked Questions: How our Office Works.

Is my visit covered by O.H.I.P?
No, unfortunately our services are not covered by O.H.I.P.

Do I need an appointment?
Yes, visits to our office are by appointment only.

Is there wheelchair or handicap access?
Our current location is ground level, and provides wheelchair access to front and back of the building.

Where is parking located?
Our building offers free parking.

What is your cancellation policy?
We require 24 hours notice for appointment cancellation.

What are your office hours?

Mon 8:30am to 4:30pm
Tue 8:30am to 5:00pm
Wed 8:30am to 4:30pm
Thu 8:30am to 4:30pm
Fri Special Clinics
Closed Saturday & Sunday
Closed for lunch, 12:30pm to 1:00pm.

What do I need to bring to my appointment?

When you come to our office for your appointment, please bring footwear with you, as we would like to see the types and style of the shoes you wear the most.  Ladies, please remove any toenail polish you may be wearing before arriving.

How do I make a payment?

Our office accepts cash, Visa, MasterCard and debit cards. We do not accept cheques. Payment is due the day of your visit, and you will be issued a receipt that you can use for income tax purposes or send in to your health insurance provider.

Do I need a referral?
Medical referrals are not necessary for you to book an appointment. However, some private health care plans will not reimburse your visit fee unless you have been referred by your family physician.

Is my visit covered by my private or work health insurance plan?
Possibly. Most insurance companies do have coverage for visits to a Chiropodist, as well as for orthotics and sometimes footwear. We suggest a patient contact their insurance provider to confirm their coverage, as well as inquire if they require a doctor’s referral before their visits will be reimbursed. You will pay us for your visit, and receive a receipt that you can send into your insurance company.

If you have coverage through Green Shield insurance, or the Veterans Affairs Canada, we can bill them direct. For Green Shield patients, please bring your insurance card with you to your appointment. For VAC members, we will need your card to confirm coverage.