FAQS

How Our Office Works

Do I need an appointment?
Yes, visits to our office are by appointment only.

What is your process for new patients?

First, be sure to fill out the Request Appointment Online  page and let our office staff know your reason for the visit. Once you have an appointment date, we will need to know more about you and your medical history. To expedite this process, please download our Patient Information Sheet, print it out, and bring it with you to your first visit.

What do I need to bring to my appointment?

When you come to our office for your appointment, please bring footwear with you, as we would like to see the types and style of the shoes you wear the most.  Ladies, please remove any toenail polish you may be wearing before arriving.

How do I make a payment?

Our office accepts cash, Visa, MasterCard and debit cards. We do not accept cheques. Payment is due the day of your visit, and you will be issued a receipt that you can use for income tax purposes or send in to your health insurance provider.

Is my visit covered by O.H.I.P?
No, unfortunately our services are not covered by O.H.I.P.

Do I need a referral?
Medical referrals are not necessary for you to book an appointment. However, some private health care plans will not reimburse your visit fee unless you have been referred by your family physician.

Is my visit covered by my private or work health insurance plan?
Possibly. Most insurance companies do have coverage for visits to a Chiropodist, as well as for orthotics and sometimes footwear. We suggest a patient contact their insurance provider to confirm their coverage, as well as inquire if they require a doctor’s referral before their visits will be reimbursed. You will pay us for your visit, and receive a receipt that you can send into your insurance company.

If you have coverage through Green Shield insurance, or the Department of Veteran’s Affairs, we can bill them direct. For Green Shield patients, please bring your insurance card with you to your appointment. For DVA members, we will need your card to confirm coverage.

Where is parking located?
Our building offers free parking.

Is there wheelchair or handicap access?  
There are 2 elevators to allow access to the 2nd floor of our building; one at the front entrance on Shirreff Avenue, one at the back entrance facing Spencer Avenue. The back allows for easy wheelchair accessibility and handicap parking.

What are your office hours?
We are open Monday to Thursday, from 8:30 am – 4:30 pm. We close for lunch from 12:30 – 1:00, and our office is closed on Fridays.

What is your cancellation policy?
We require 24 hours notice for appointment cancellation.

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